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I would like to unbar my phone please.
You will need to contact EE another way. There is no EE staff on here today due to it being Easter Sunday and it will most likely be the same tomorrow for Easter Monday.
@Sonya1, You can always use a landline to ring home, or use an app such as Skype or Viber, for example, in the meantime, until someone from EE is available.
One of these options may help you find the answers you need.
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