Highlighted
by Investigator
Investigator

How can I change my number?

Hi can anyone help? I would like to change my number after receiving nuisance calls (from withheld number) and texts. I am unable to call customer services, therefore can I do this online?

 

I understand blocking and reporting but just want my number changed.

 

Thanks 

Court x

8 REPLIES 8
Highlighted
by Grand Master
Grand Master

Re: How can I change my number?

@CourtneyL  Call customer services to do this or just get a new payg SIM card and setup a new account,   

Highlighted
by Investigator
Investigator

Re: How can I change my number?

Sorry Chris not able to call. Is there a way to do this online?

Highlighted
by Grand Master
Grand Master

Re: How can I change my number?

Highlighted
by Investigator
Investigator

Re: How can I change my number?

Just get a new one isn't really very helpful 

Highlighted
by Grand Master
Grand Master

Re: How can I change my number?

@CourtneyL   Then you have to call customer services.  You asked for advice and so I gave you 2 options on how you could go about changing your number what you decide to do is up to you.  Not liking what I’ve put doesn’t mean it’s not helpful both options give you a new number.  

 

 Thanks 

Highlighted
by Investigator
Investigator

Re: How can I change my number?

No. Just get a new one is very unhelpful. If calling customer services was an option I would've done that in the first place.

 

If there is no way to do it online then fair enough.

Highlighted
by Grand Master
Grand Master

Re: How can I change my number?

@CourtneyL  So if you can not call customer services then me saying getting a new SIM card is helpful as IS your only option.  Not liking what I’ve said doesn’t mean it’s unhelpful you just like the fact I’ve said get a new SIM card.  

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by
EE Community Support Team

Re: How can I change my number?

Hi @CourtneyL

 

Welcome to the community.

 

I'm sorry to read that you've been the victim of nuisance calls.

 

We have a very handy Stopping unwanted calls and texts help and support page.

 

There is always the option of changing your number, our customer service team will be able to do that for you.

 

You can find all of our contact details and methods on our get in touch page.

 

Chris

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