by jenniwren

Home move

Three attempts to speak to a customer service rep as want to move from one flat to another in the same street. I have been on hold three times today and twice the call has been dropped. I am a EE mobile customer as well and cannot get hold of anyone to arrange this move. I will consider moving back to Virgin if i cant get this arranged by the time we have to move.



by Grand Master
Grand Master

Re: Home move

EE call-centre systems are playing up today & are delayed. All you can do is keep trying.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by jenniwren

Re: Home move

giving up tonight, will try tomorrow and if no luck move to virgin, thats if i can get through to get my pac code only been with the company (in one form of other since the 90s)


EE Community Support Team

Re: Home move

Hi @jenniwren,


Welcome to the EE Community.


Have you been able to get in touch with customer services this morning?





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