by Alanhesketh80
Visitor

Hi my number won’t receive calls, it’s my sons and not been topped up long time

Hi number won’t receive calls it’s pay as you go and not been topped up in ages ?

 

have ee disconnected it ?

3 REPLIES 3
by Grand Master
Grand Master

Re: Hi my number won’t receive calls, it’s my sons and not been topped up long t

Hi, 

 

Please see EE hibernation guide as this may be your problem. You might be able to recover the number depending on when it was last used. 

 

Thanks 




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by
EE Community Support Team

Re: Hi my number won’t receive calls, it’s my sons and not been topped up long t

Hi @Alanhesketh80,

 

Thanks for joining the EE Community.

 

Did the article @Northerner kindly shared give you all the information you needed?

 

James

by Grand Master
Grand Master

Re: Hi my number won’t receive calls, it’s my sons and not been topped up long t

When was it last used or topped-up? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

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