by Mitchellthom88 Investigator
Investigator

Hi,I need to talk to someone now, I’m abroad and have no calls

 
1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

The chat window will pop up when a customer service agent becomes available, @Mitchellthom88.

 

Did you manage to get in touch one of the other ways mentioned?

 

Chris

 

 

View solution in original post

10 REPLIES 10
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by Mitchellthom88 Investigator
Investigator

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

I can’t get through to the customer numbers. I was informed in the shop I would have full use of my phone abroad as part of the 4GEEMax plan which obviously is not the case. Not great customer service here

by Brilliant Contributor
Brilliant Contributor

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

@Mitchellthom88, What phone have you got? Have you switched your phone off and on again and have you tried using 0044 instead of +44 to make a call?

 

Have you done a manual check to connect to a network if you are not connecting automatically to a network?

 

If you need to ring customer service and have something like Skype or Viber, then you can contact customer service or use a landline to ring them up, but you will have to wait until the morning as EE is now closed.

 

If you are a pay monthly customer, then log-in via the web to your account and a pop-up should come up and you will be able to live chat to customer service, but you will only be able to do this tomorrow as EE is now closed.

by Ace Contributor
Ace Contributor

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

Your plan may allow it but you still need to activate roaming before you leave

 

Can you log into MyEE? You might be able to enable it there. Or if you are on a PC, wait for the live chat window to pop up and talk to customer services to see if they can fix it.

 

There's also this handy post: 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/td...

by
EE Community Support Team

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

Hi @Mitchellthom88

 

Welcome to the community, I hope you're having a great time. 🙂

 

Did any of the advice from @Schockwave and @chistery help you get connected?

 

If you still need some help, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

by Mitchellthom88 Investigator
Investigator

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

Hi everyone,

 

thank you for your help, it’s really appreciated.

 

i have tried everything but it’s still not working. How often does the chat function become available as I have been on the browsers for over 20 minutes and no pop ups.

 

i don’t have access to another phone except from the hotel phone which is ridiculously expensive, can I not get a call back from EE? 

by Ace Contributor
Ace Contributor

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

@Mitchellthom88 Can you try skype over wifi? Call EE on +448009566000. 0800 calls are free on skype.

by
EE Community Support Team
Solution

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

The chat window will pop up when a customer service agent becomes available, @Mitchellthom88.

 

Did you manage to get in touch one of the other ways mentioned?

 

Chris

 

 

View solution in original post

by Mitchellthom88 Investigator
Investigator

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

All sorted, got through on skype.

 

thank you very much.

by Ace Contributor
Ace Contributor

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

@Mitchellthom88 Great, glad it worked. Enjoy your trip!

by Brilliant Contributor
Brilliant Contributor

Re: Hi,I need to talk to someone now, I’m abroad and have no calls

@Mitchellthom88, Glad it is all sorted, thank you for letting us know, glad we were able to help.

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