Highlighted
by Investigator
Investigator

Hi I have topped up online but it's charged me twice how do I fix this???

I paid for the £10 everything pack and checked my bank account to see if the money has gone out and it had taken the £10 out twice. How can I get a refund???

3 REPLIES 3
Highlighted
by Grand Master
Grand Master

Re: Hi I have topped up online but it's charged me twice how do I fix this???

Hi, 

 

You will need to call CS on 150 for a refund. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: Hi I have topped up online but it's charged me twice how do I fix this???

I've tried that but I have no idea what to press like what category it is.

Highlighted
by
EE Community Support Team

Re: Hi I have topped up online but it's charged me twice how do I fix this???

Hi @Liv13478

 

Thanks for joining community 🙂

 

Any of the options selected should get you through to somebody.

 

If you go through to the wrong department then they will transfer you to the right one.

 

Let us know how you get on.

 

Cheers

 

Richard

 

🙂

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