07-10-2015 01:31 PM - edited 07-10-2015 02:31 PM
Hey @James_B @Karen_C @Leanne_T @Heidi_B I need some support for customer http://community.ee.co.uk/t5/user/viewprofilepage/user-id/248757 i have received this message from her today.. Would you be able to advice her on what to do?
I really hope you can get us some real help.
Although I managed to get a PUK number, which I put into the phone, was then asked for a pin number. She has never had a pin code for the phone so now it's completely locked.
For several years she was pay as you go with Orange then 3 months ago she was called by someone who said because Orange was not longer she should change and she now pays monthly ( 21.95) Didn't get a new phone or anything just a sim card in the post.
The really worrying aspect to all this is that we have been into 2 EE shops who tell us her number 07896826902 ( which she is adament she was told she would keep )
is NOT on contract and has had no usage in 90 days. I can only surmise that the sim she rec'd is another number ???
I have tried calling 0795366250 and 07973100150 and 0800 0794567 but can never get through
My sister is 65, lives alone and is disabled. She only needs a mobile phone for emergencies and should never have been on this type of contract in the first place and now she is worried sick because they call her - on the mobile (which is now useless) - when she has to pay
by Jneux 30-12-2017
by Gnomeface 23-12-2019