15-03-2018 09:45 PM
Yes I’m the same, both WiFi and LAN, 2 bars with external antenna. However my router froze before the external antenna and after. The replacement router is due tomorrow but I’m not holding out too much hope as you’re not the first to says that the problem carried on after router and SIM card replacement.
Any way, we shall see.
19-03-2018 09:49 AM
Replacement router arrived on Friday and worked well until this morning when I got up to find it has also crashed. Rebooted by turning the mains power off and on. Contacted EE support and they want me to contact them again the next time it crashed but not to reboot the router so they can run diagnostics.
21-03-2018 10:05 AM - edited 21-03-2018 10:05 AM
Update on the ongoing issues with my 4GEE router. It froze again last night and as requested I left it on so that EE could run diagnostics. What they're telling me is that the problem is being caused by a faulty mast which they can't gain access to until the 31st. To be fair I was told about this when I originally signed up to EE a month ago, I do wonder what the restriction is that takes so long to gain access?
Personally I'm not convinced this is the cause of the problem, as I'd understand if I was seeing a loss of signal or network connection but not why it should cause my router to effectively freeze. I'll wait until the repair work has been done on the mast, rebooting my router when it freezes in the meantime. To be fair to EE, and at their suggestion, they are refunding half of my monthly subscription for this month as I'm not receiving a full service.
23-03-2018 08:29 AM
Hi all. Just thought i would let you know that the Router has been turning itself off again in the last few days. All the lighst go out except the blue WiFi light, and there is no response from the On / Off button on the front. Switch off at mains, switch on again, and all works fine. Bit annoying but still works fine.
23-03-2018 09:09 AM - edited 23-03-2018 09:13 AM
23-03-2018 12:51 PM
Just replied, sorry working full time from home and it's a busy day!
14-04-2018 12:12 AM
17-04-2018 10:43 AM
Hi Folks, I thought I'd post an update on the ongoing problems I'm experiencing with my 4GEE Router freezing/locking up.
17-04-2018 02:31 PM
Hi Simon. Having the same problem and over the past few days becoming more regular. However have to say that once restarted works fine, just annoying.
18-04-2018 08:43 AM
I've recently signed up for the 4GEE Router and I'm having the same issue. When the router hasn't been used for a while - i.e. over night. It goes into a deep sleep. Just the wifi light is on, yet it won't accept new connections. So you can't remote reboot it from it's interface.
I've not yet contacted customer support with the issue but it sounds like it needs a software update to allow configuration of the sleep setting - i.e. don't sleep or sleep after 24 hours of no use.
Rather annoying problem.
18-04-2018 09:08 AM
The modem was running firmware: HH70_E1_02.00_18
I've just done a check and HH70_E1_02.00_19 is available, so I've downloaded and updated with that. There doesn't appear to be any new menu items on the managment website after installation. (i.e. a sleep/power save config)
I'll report back if it makes any difference.
18-04-2018 10:12 AM
@James_B - Yup will do - replacements don't seem to have resolved the issue for people so it sounds like a firmware issue to me.
18-04-2018 12:17 PM
That's interesting I did a check for an update on my router just now which still has firmware: HH70_E1_02.00_18 ve and it's still saying that my software is up to date!
by Jneux 30-12-2017
by Gnomeface 23-12-2019