by dbhudia Investigator

Hanging verification email

I have seen many issues with the verification email process for a new account giving an "oops...." message but mine just hangs... it's not my browser I have tried on a work laptop and I have tried on my mac book and I have tried via my phone. I can't verify the email address via the link on the email. I also have attempted to download the app, and this again is coming up with the same issue... nothing happens. 

Anyone having the same issue? Quite worrying I have transferred to EE and I see simple processes like this failing... (I can see posts re. The same issue going back couple of years!?! 😳

by Grand Master
Grand Master

Re: Hanging verification email



If you are using Chrome then it won't work.  Use another browser such as edge or ie. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by dbhudia Investigator

Re: Hanging verification email

HI @Northerner

thanks for responding, I dont use chrome, i have used IE/Safari.


any other suggestions?



EE Community Support Team

Re: Hanging verification email

Hi @dbhudia,


Have you tried clearing your web browser's cookies and cache?





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