HELP! Serious Google Pixel sound issues!!!

I'm having super issues with my Google Pixel. When I call people, I can't hear the ring unless on speaker, and there are problems with both me and the other person hearing eachother if by some miracle we get through to each other. I also can't hear the sound on my snapchats which is getting rally annoying.


I feel like i've tried everything. I've turned off my 'hey google' voice setting as I read it could help, I've cleared god knows how many cache's, I've even gone into store where EE gave me a new simcard in case that was the issue. I thought I'd fixed it by rebooting my phone last night but by this afternoon I'm back to sqaure one. 


I've only had my phone since last April and I don't know whats wrong, someone please help!!!


Thanks in advance!

by Grand Master
Grand Master

Re: HELP! Serious Google Pixel sound issues!!!



Back up and try factory resetting. If that doesn't work then you will need to take the phone into EE for repair. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: HELP! Serious Google Pixel sound issues!!!

Hello there @missjessie1998


Thanks for coming to the community.


Have you tried a factory reset on the phone at all?


Speak soon, Leanne 🙂

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