by krzystzofkrz
New Member

Google Pixel 2 XL Unlocking

hello, I have google pixel 2 xl and I wanted to remove the simlock. I bought it from my other hand. I'm from another country, I can not call you. how can you remove the blockade differently? or to find out if I can take the blockade out of this model?

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: Google Pixel 2 XL Unlocking

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.



Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.



But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.



If that is the case your only remedy is against whoever you got the phone from.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Google Pixel 2 XL Unlocking

@krzystzofkrz: To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will only take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by
EE Employee

Re: Google Pixel 2 XL Unlocking

Hi and welcome to the community @krystzofkr

 

Please see the advice given above on how to unlock a second-hand device.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.