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06-03-2018 04:51 PM
hello, I have google pixel 2 xl and I wanted to remove the simlock. I bought it from my other hand. I'm from another country, I can not call you. how can you remove the blockade differently? or to find out if I can take the blockade out of this model?
06-03-2018 04:54 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
06-03-2018 04:54 PM - edited 06-03-2018 04:56 PM
@krzystzofkrz: To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will only take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
06-03-2018 05:03 PM
Hi and welcome to the community @krystzofkr
Please see the advice given above on how to unlock a second-hand device.
Many thanks,
Lee
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