by nnnnick Investigator
Investigator

Gifting data

The gifting data option doesn’t work on the my EE app

it tells me to try later- but I keep getting the same error message.

 

app is updated. Have plenty of data available to gift. 

 

Any ideas? 

 

 

8 REPLIES 8
by Skilled Contributor
Skilled Contributor

Re: Gifting data

@nnnnick, have you tried deleting the app and then download it again? 

by nnnnick Investigator
Investigator

Re: Gifting data

Thanks- I tried that but no good

I get the same error screen that others have posted (attached)55A07246-B462-415A-ADB4-952D093F2910.png

 

 

 

 

by Skilled Contributor
Skilled Contributor

Re: Gifting data

@nnnnick, Is the person your trying to gift data too showing on your account? They need to be to gift data.

by nnnnick Investigator
Investigator

Re: Gifting data

Yes the person is listed under ‘family useage’- see screenshots 

by nnnnick Investigator
Investigator

Re: Gifting data

EC17EC85-FD4F-4FCD-8DCA-0DCC4E735F35.jpeg

 

 

EB86EBC3-7860-4B11-B398-FE044761140B.png

 

 

by Skilled Contributor
Skilled Contributor

Re: Gifting data

@nnnnick, I’m stuck! Lol. I’d advice you to call CS tomorrow and speak to Technical Services. I’ve checked mine and everything is working fine, thought it might be a technical problem with EE, but it seems ok.Let us know how you get on

by nnnnick Investigator
Investigator

Re: Gifting data

Will do 

appreciate your help nonetheless!

by
EE Community Support Team

Re: Gifting data

Hi @nnnick

 

I've had a look at this too and cannot figure out why it isn't working.

 

Let us know how you get on, once you're spoken to customer services.

 

Thanks

 

Chris

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