by Wilwilliams550 Investigator
Investigator

Fuming

I canceled my £10 monthly pack with ee because i knew i wouldn’t  need to use any data or make any substantialy long calls or messages. However ee had other plans and renewed it anyway. Words cannot describe how **bleep**ing angry i am! This may be the problem  that pushes me back to vodafone. Get my money back because this is **bleep**ing robbery!

5 REPLIES 5
by Grand Master
Grand Master

Re: Fuming

@Wilwilliams550  Instead of coming here to moan about it call customer services and speak with them as this is a public forum and there is no account access here so no one here can look at your account. 

by
EE Community Support Team

Re: Fuming

Hi @Wilwilliams550,

 

Welcome to the EE Community.

 

How did you cancel your pack?

 

Thanks

 

James

by Grand Master
Grand Master

Re: Fuming

Did you text STOP PACK to 150 to cancel it?

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by Wilwilliams550 Investigator
Investigator

Re: Fuming

I sent to 150 stop pack, then when it said to say yes to stop it, i said yes. But this morning i woke up to a message saying my pack was renewed:(

Sent from my iPhone
Highlighted
by
EE Community Support Team

Re: Fuming

Hi @Wilwilliams550,

 

Please get in touch so our customer service team can resolve this for you.

 

Thanks

 

James

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