12-08-2017 04:28 PM
Hi, I have activated Apple Music on my account through texting Stream to 150. I have had confirmation back to say that the 6 months free trial has started, and it is listed as an active add on in MyEE.
However when I try to use Apple Music, by clicking the "joined through EE" option, I get the message "you don't have an Apple Music membership with EE"
i am using the same email on my EE account as I use for my Apple ID.
12-08-2017 05:00 PM
Your email addy has nowt to do with it & may be different.
Check in your phone Settings whether the mobile no. it thinks it is is correct. If not, try putting the SIM in an iPhone or simple feature phone where you can change the stored no. manually. That should fix it.
Or call EE as generally a network refresh will correct the number which is in the device.
13-08-2017 08:30 AM
13-08-2017 12:00 PM
Hi Richard, I text to 150 a couple of weeks back when I originally signed up for the free 6 months, these are the replies I received from EE:
"Great, we'll add this to your account now. When it's done, we'll text you to let you know." and then
"Great news, your six months of streaming for Apple Music on us, has begun! Simply download or open the Apple Music app to get started."
As I stated in my original post, the add on is also listed as active on the MyEE app under my account login
13-08-2017 12:05 PM
Does your correct phone number display in your phone's settings?
Check that the correct mobile number is showing on your phone:
If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.
13-08-2017 02:26 PM
I have checked the phone number through the iPhone settings and it is the correct EE number.
I have also tried reinstalling Apple Music but I am still getting the error message "You don't have an Apple Music membership with EE." When I try and login though the "Joined with EE"
19-08-2017 04:52 PM - edited 19-08-2017 04:55 PM
Check what is displayed in the Apple Music app (just called Music on iOS). If you have the "Browse" navigation option and the "Search" navigation option shows "Apple Music" you have access to Apple Music if not go to "Settings" app in iOS, scroll down to "Music" and make sure that "Show Apple Music" is set to green (this happen to me, the "Show Apple Music" option was switched off). Without it, the app "Music" will never access Apple Music and just shows your local music library.
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