22-12-2017 12:23 AM
I did my annual upgrade today to an iPhone X.
I handed in in my iPhone 7 Plus and it was assessed that there was no damage. I signed a form to that effect.
Later this evening a £240 charge was added to my account resulting in my lines being blocked for calls. I have two family members on this shared plan. One of which is in hospital and due to this mess up from EE we can’t communicate.
Absolute shambles. I’m dreading the call to CS in the morning as no doubt they will ask me to go to the store. Which is 36 miles away.
evwr time I change something on my account they screw it up. I’m seriously close to porting my numbers out and just give up.
No one in CS ever take ownership of any problems.
22-12-2017 06:32 AM
What is the £240 for? Handset cost? If so then I don't see how you were not expecting it.
22-12-2017 09:25 AM
Good morning @Tobey76
Thank you for taking the time to join our community 🙂
Have you spoken with customer services at all?
Any charge on your account requires account access and that's something we don't have here.
I hope you manage to get everything sorted out and get the phones back up and running.
Please come back and share the outcome.
22-12-2017 11:42 AM
22-12-2017 12:00 PM
I'm sorry to hear that the level of service you advise that you have received has not met your expectations on this occasion.
Please see our ways to complain if you would like to discuss this further with anyone.
In the meantime I'd like to take this opportunity to wish you a Merry Christmas and a Happy New Year.
22-12-2017 01:56 PM
It’s actuallu resolved now.
I spent 1hr 53minutes convincing a CS rep to escalate. His manager resolved it in 10 minutes after agreeing that’s it defies all logic and common sense prevailed.
This should not happen and the lack of service is still inexcusable.
by Jneux 30-12-2017
by Gnomeface 23-12-2019