24-07-2017 11:02 AM
Hello everyone, in December I bought a iphone 7 on ebay, locked on EE.
To unlock it, the imei must be activated more than 6 months old.
But what means activated? What action I should have done to activate the imei to start the 6-month counter?
P.s I'm italian and I apologize for any mistakes.
24-07-2017 11:37 AM
@pietrobob: EE phones are owned by EE for the 1st 6 months from purchase & cannot be unlocked during that period.
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
26-07-2017 12:27 PM
Thank you for the reply.
I have a friend who lives in U.K. and he is EE customer. Can he unlock my phone using the online form?
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