20-07-2017 01:41 PM
Hi - I'm an existing customer of EE and I got an email yesterday with my 6 months free of Apple music offer.
Followed the steps but every time I try to stream, and click 'Joined through EE?' in top right hand corner, it comes up with the error 'You don't have an Apple music membership with EE.'
I've logged in to my EE account and the Apple Music has been loaded into my account as an Add On. Seen a few posts about making sure your phone number registered with Apple ID is correct, as that's how Apple Music verifies your EE offer, my phone number is correct.
Not sure what's causing this!
20-07-2017 03:18 PM
20-07-2017 03:23 PM
Hi Lee - I'm using an iPhone 6s.
I texted MUSIC to 150 yesterday evening and went through the process - as I am already an Apple Music member I replied STREAM and then YES to get started. I then got a confirmation text saying that my 6 months had begun (and as mentioned, I can see it's been added to my account as an Add On when I log in to my EE)
21-07-2017 09:07 AM
Are you just trying to add the streaming data offer to your existing Apple Music subscription?
21-07-2017 10:50 AM
Hi - I think I've confused things a bit. Although I have the Apple Music app, and have had a subscription before, I currently have no existing subscription.
21-07-2017 11:39 AM
Have you received a verification link via text? (This can take up to 24 hours to arrive)
21-07-2017 11:51 AM
Hi - no, I received no verification link. I just got a text saying that my 6 months had begun and to download/open the Apple Music app to get started.
28-07-2017 12:44 PM
Hello I am in a similar situation and I've not recieved any link. My phone is a Samsung note 5. I have been with tmobile/ee for over 15 years. I was given the micro sim card by ee two years ago. When I got this phone. Can I receive some help in activating this free offer. I too have an account with Apple music but no subscription.
28-07-2017 11:40 PM
29-07-2017 07:31 AM
Have you cancelled the previous subscription?
Did you receive any reply from 150?
30-07-2017 12:20 AM
Yes the previous subscription was cancelled last year. Yes I received a text back from EE saying the 6 months music membership has begun. I've clicked on the link they provided and it still comes up with that error message
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