02-08-2017 03:27 PM
My texts and data are working fine but when I try and call it is saying my calls are restricted. I am currently in Spain and I'm needing to make calls. Please help.
02-08-2017 03:37 PM
@si3 Did you enable roaming in your account before you left the UK ?
02-08-2017 03:54 PM
Hi @si3 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
03-08-2017 03:18 PM - edited 03-08-2017 03:20 PM
Thanks for trying, @si3
We have a live chat service that is available through your My EE account (through your browser only, not through the app). Just log in and when a chat advisor is available, a chat-box will pop up.
If you're not able to get through to live chat, I recommend calling our customer service team (from an alternative phone if necessary) and they will do their best to get it working for you.
Let me know how you got on, once you've spoken to them 🙂
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