06-10-2017 04:10 PM
I am constantly getting text messages from EE telling me about faults on HOME broadband. I am NOT with EE for broadband. I get three/four messages each day.
I would like them stopped. I am unable to get through on 150 due their auto-select system. Is there anyone from EE Broadband on here please???????
06-10-2017 05:00 PM
What is the full email addy they are from? Do they invite you to click on a link?
06-10-2017 05:07 PM - edited 06-10-2017 05:09 PM
Sorry. What no. is it from?
Please would you post the contents of these texts? Never heard of EE sending such texts for EE BB.
06-10-2017 06:47 PM
09-10-2017 11:23 AM
I agree but getting it removed is proving a problem. No one seems to be aware where the messages are coming from, which is very strange.
09-10-2017 11:26 AM
"The problem at Home has now been fixed. If you've tried restarting your device and are still experiencing problems, please call us back on 150."
This was the latest one. They appear to be status reports, updated at different times.
09-10-2017 11:39 AM
Yes I have an EE Mobile, from the Orange days. But I haven't regsitered for any status checker.
I have checked with EE Mobile and they can find no link between my number and receiving these Home updates.
09-10-2017 12:34 PM
Have you reported a network problem with our technical team in the past?
If so, they may have registered you for updates about faults in your area.
09-10-2017 12:46 PM
No I haven't registered to receive any status updates. Or to receive details of network problems. The text's I receive are broadband related.
09-10-2017 12:51 PM
What other texts have you received?
The message you quoted earlier is one we send to mobile customers about network issues affecting their home address.
09-10-2017 12:54 PM
Like the one I sent before. Variations on status of a problem, sometimes telling me to reboot my router and after loosing broadband service, saying sorry for the loss of broadband service.
09-10-2017 12:58 PM
What no. are these texts from?
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