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by
EE Community Manager

Email closure: Our guide to switching email accounts

[ Edited ]

Update, 29 June 2017:

 

Orange Email has now closed, and the information in this article is no longer current.

 

Visit ee.co.uk/emailhelp for more information.


Update, 1 June 2017:

 

This article has been updated to reflect new information about the closure of Orange Email. We’ve removed the sections which are no longer relevant.


Orange email closed on 31 May 2017 so you can no longer use your Orange Email address or access your Orange inbox.

If you used an Orange Email address, you’ll need to set up a new address.

If you still need to export emails from your inbox to a new email provider, you’ll have the opportunity to do this for a short period between 12 and 28 June 2017:

 

 

This can be done with any email provider, but we find it easiest with Google Mail (Gmail).

 

Set up a Google Mail account >

 

Once you’re up and running with Google Mail, importing your old emails is easy:

 

 

 

 

IMAP and POP

  • If you want to read your emails on different devices, and access new emails as and when they come in, it’s best to use IMAP.

  • If you only need to read your emails on one device, and you don’t mind downloading new emails in order to read them, you can use POP.

 

What's next?

 

You'll need to update the email address that's linked to any social media, online stores and subscriptions that you have.

 

Here are some links you may find useful:

 

 

If you’re having trouble setting these up, don’t hesitate to get in touch by using the reply button below. 

And you can find more information about the Orange Email closure on our Help page.

24 REPLIES
by
Contributor

Re: Email closure: Our guide to switching email accounts

I have followed the instructions exactly for a freeserve account and have successfully transferred about half my emails, but now I keep getting the response: This account cannot be imported right now. Please try again later.  This has been happening now for nearly a week.  What is going wrong?  What else can I do?

by
EE Community Support Team

Re: Email closure: Our guide to switching email accounts

Good afternoon @JohnJC

 

Have you by any chance seen the Fsmail importing email issues post?

 

Please have a look at that and let me know if you need further assistance.

 

Thanks

 

Richard

 

Smiley Happy

by
Grand Master

Re: Email closure: Our guide to switching email accounts

@JohnJC: That GMail error msg is usually a sign that you've only sent items in your Inbox. POP3 doesn't see sent items. You need to forward those individually.

 
What domain is your email addy on (the bit after your name)? If it is truly Freeserve.co.uk , you can safely ignore the last post as it only applies to FSMail.net.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
Contributor

Re: Email closure: Our guide to switching email accounts

Thanks for the thoughts.  Yes I have seen that and followed exactly except that I don't get a SSL option.  I've also made sure there are no sent messages in the inbox.  I still get the same message.

by
Contributor

Re: Email closure: Our guide to switching email accounts

[ Edited ]

Thank you.  It is xxxx@xxxxxxx.freeserve.co.uk. [mod edit: please don't post personal details in a public forum] I've had it a long time.  Just to be on the safe side I have extracted all sent messages from the inbox but I still get the same message

by
Explorer

Re: Email closure: Our guide to switching email accounts

Hi

 

Thankyou for your response. Can you tell me if I leave an away msg stating our new email address will this still be present when wandoo has shut down?

by
EE Community Support Team

Re: Email closure: Our guide to switching email accounts

Hi @Jimbo4

 

When this closes, this won't be viewable.

 

Good luck with with it all and I hope it runs as as smooth as possible.

 

Cheers

 

Richard

 

Smiley Happy

by
Grand Master

Re: Email closure: Our guide to switching email accounts

Once Orange email closes on 31 May, everything goes, your mailbox, POP3 & SMTP servers, Webmail & all. You can use nowt thereafter.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
Investigator

Re: Email closure: Our guide to switching email accounts

I think I am near to having a nervoud breakdown. I have followed the instructions given to me regardjing moving my e-mnail to another account, but have now had my e-mail locked. It says if I have any problems contact us.....I have tried and tried and tried and now fear I will lose all of my contact and e-mails which I depend on. Can anybody please help and why was it locked when I was only following the guidelines given???? please please someone help me....it is a disaster more my life??????

by
EE Community Support Team

Re: Email closure: Our guide to switching email accounts

[ Edited ]

Hi @marion147

 

Thanks for coming to see us in community Smiley Happy

 

Hopefully I can offer some help to you.

 

It may have been locked because of the sheer volume of mails, it's best to send them over in small batches and make sure it's not sent items.

 

Maybe importing would be better.

 

Can you please send me a private message here and I will try and assist, I need your personal email address please.

 

Thanks

 

Richard

 

Smiley Happy

 

 

by
Grand Master

Re: Email closure: Our guide to switching email accounts

@marion147: It was locked cuz it reckoned you were sending too many emails in a short space of time, the hallmark of a spammer, altho' you were doing it legitimately. FSMail.net has a ridiculously low threshold for this.

 

This has been looked into by EE & unlocking of accounts can be escalated from here.

 

You should not have lost anything once it's unlocked.


Why are you forwarding your emails anyway? You only really need to for sent items. Why aren't you importing them into your new email like EE recommends? This wouldn't lock accounts like excessive forwarding does.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: Email closure: Our guide to switching email accounts

[ Edited ]

@marion147

 

Once I get a hold of the details, I can try help you.

 

Cheers

 

Richard

 

Smiley Happy

by
Investigator

Re: Email closure: Our guide to switching email accounts

How do I get this unlocked.....I have loads of e-mails to do with my son's degree...student finance etc.....really urgent that I am able to access these e-mails. I ws doing exacly what they had told me to doi.e. forwardiung to a new e- mail address...I am desperate

by
EE Community Support Team

Re: Email closure: Our guide to switching email accounts

[ Edited ]

Hi @marion147,

 

I've sent you a private message so I can help you unlock your account.

 

Rather than manually forwarding your Emails, you can import them directly to your new Email account.

 

Please see the guide at the start of this conversation for more details.

 

Thanks

 

James

by
Investigator

Re: Email closure: Our guide to switching email accounts

still locked??????????????????????/

 

by
Contributor

Re: Email closure: Our guide to switching email accounts

All I can tell you is that it won't/won't transfer sent emails and they
must be in your inbox. You can sort of nudge it by going into
settings/accounts and import in gmail and delete "Check mail from other
accounts", then do the whole transfer process again. That sometimes
prompts it to do its stuff.
by
Grand Master

Re: Email closure: Our guide to switching email accounts

You'd be much safer installing a POP3 email client on your PC, like Outlook or Windows Live Mail & downloading all your emails that way, rather than relying on the unreliable & mysterious GMail Import.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
Grand Master

Re: Email closure: Our guide to switching email accounts

[ Edited ]

@ElenaG: To be clear, during the period between 12 and 28 June 2017 can you access Webmail or are you saying that all you can do is set up POP3 sessions to grab your emails from EE servers? Cuz that's all you refer to.

 

Even when Importing into GMail users might need to get into Webmail to rearrange their folders.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: Email closure: Our guide to switching email accounts

Hello there @XRaySpeX

 

You won’t be able to log into your webmail directly, and you won’t be able to export emails stored within folders other than your inbox.

 

We are in the process of updating the support articles to clarify this.

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