24-02-2017 12:03 PM - last edited a month ago by ElenaG
Orange Email has now closed, and the information in this article is no longer current.
Visit ee.co.uk/emailhelp for more information.
This article has been updated to reflect new information about the closure of Orange Email. We’ve removed the sections which are no longer relevant.
Orange email closed on 31 May 2017 so you can no longer use your Orange Email address or access your Orange inbox.
If you used an Orange Email address, you’ll need to set up a new address.
If you still need to export emails from your inbox to a new email provider, you’ll have the opportunity to do this for a short period between 12 and 28 June 2017:
You won't be able to export emails stored within folders other than your inbox unless you use IMAP to export your emails.
This can be done with any email provider, but we find it easiest with Google Mail (Gmail).
Once you’re up and running with Google Mail, importing your old emails is easy:
The import also doesn’t work for emails in your sent folder.
You'll need to update the email address that's linked to any social media, online stores and subscriptions that you have.
Here are some links you may find useful:
If you’re having trouble setting these up, don’t hesitate to get in touch by using the reply button below.
And you can find more information about the Orange Email closure on our Help page.
19-03-2017 11:30 AM
I have followed the instructions exactly for a freeserve account and have successfully transferred about half my emails, but now I keep getting the response: This account cannot be imported right now. Please try again later. This has been happening now for nearly a week. What is going wrong? What else can I do?
19-03-2017 06:00 PM
@JohnJC: That GMail error msg is usually a sign that you've only sent items in your Inbox. POP3 doesn't see sent items. You need to forward those individually.
What domain is your email addy on (the bit after your name)? If it is truly Freeserve.co.uk , you can safely ignore the last post as it only applies to FSMail.net.
20-03-2017 10:30 AM
Thanks for the thoughts. Yes I have seen that and followed exactly except that I don't get a SSL option. I've also made sure there are no sent messages in the inbox. I still get the same message.
20-03-2017 10:32 AM - last edited on 20-03-2017 12:51 PM by Richard_C
Thank you. It is firstname.lastname@example.org. [mod edit: please don't post personal details in a public forum] I've had it a long time. Just to be on the safe side I have extracted all sent messages from the inbox but I still get the same message
24-03-2017 11:37 AM
Thankyou for your response. Can you tell me if I leave an away msg stating our new email address will this still be present when wandoo has shut down?
24-03-2017 04:41 PM
Once Orange email closes on 31 May, everything goes, your mailbox, POP3 & SMTP servers, Webmail & all. You can use nowt thereafter.
31-03-2017 11:58 AM
I think I am near to having a nervoud breakdown. I have followed the instructions given to me regardjing moving my e-mnail to another account, but have now had my e-mail locked. It says if I have any problems contact us.....I have tried and tried and tried and now fear I will lose all of my contact and e-mails which I depend on. Can anybody please help and why was it locked when I was only following the guidelines given???? please please someone help me....it is a disaster more my life??????
31-03-2017 12:41 PM - edited 31-03-2017 12:46 PM
Thanks for coming to see us in community
Hopefully I can offer some help to you.
It may have been locked because of the sheer volume of mails, it's best to send them over in small batches and make sure it's not sent items.
Maybe importing would be better.
Can you please send me a private message here and I will try and assist, I need your personal email address please.
31-03-2017 12:58 PM
@marion147: It was locked cuz it reckoned you were sending too many emails in a short space of time, the hallmark of a spammer, altho' you were doing it legitimately. FSMail.net has a ridiculously low threshold for this.
This has been looked into by EE & unlocking of accounts can be escalated from here.
You should not have lost anything once it's unlocked.
Why are you forwarding your emails anyway? You only really need to for sent items. Why aren't you importing them into your new email like EE recommends? This wouldn't lock accounts like excessive forwarding does.
03-04-2017 11:15 AM
How do I get this unlocked.....I have loads of e-mails to do with my son's degree...student finance etc.....really urgent that I am able to access these e-mails. I ws doing exacly what they had told me to doi.e. forwardiung to a new e- mail address...I am desperate
03-04-2017 11:38 AM - edited 03-04-2017 11:38 AM
02-05-2017 12:11 PM
02-05-2017 12:19 PM
You'd be much safer installing a POP3 email client on your PC, like Outlook or Windows Live Mail & downloading all your emails that way, rather than relying on the unreliable & mysterious GMail Import.
01-06-2017 10:19 PM - edited 01-06-2017 10:22 PM
@ElenaG: To be clear, during the period between 12 and 28 June 2017 can you access Webmail or are you saying that all you can do is set up POP3 sessions to grab your emails from EE servers? Cuz that's all you refer to.
Even when Importing into GMail users might need to get into Webmail to rearrange their folders.
02-06-2017 01:17 PM
by brydie_thompson 00:15 13.01.17
by alcoul 12:56 12.06.14