13-09-2017 10:37 PM
Does anyone know if there is an email address for customer services for broadband please? My work and current shifts doesn't make it easy to call (hence trying to sign up online at this hour!) and it seems bonkers than an internet provider wouldn't have an email contact.
I have tried to sign up for broadband but on the completion page my DKI number and correspondence address are both blank, and I haven't had an email, so I'm unable to log in to track my order and the online form won't submit because I don't have a valid DKI number.
Thanks in advance
Solved! See the answer below or view the solution in context.
14-09-2017 10:11 PM - edited 14-09-2017 10:11 PM
Hi. Thanks @Profile closed and @Christopher_G
unfortunately not - as per my OP, the DKI number was blank and the form won't let you submit without it. I'll have to give them a ring at the weekend. Frustrating.
14-09-2017 11:54 PM
The a/c no. field is optional anyway. You can't use that form until your a/c has been completely set up.
by channybear101 26-08-2017
by Jneux 30-12-2017
by Gnomeface 23-12-2019