Highlighted
by drjamin
Explorer

Email address for broadband customer services?

Hi all

Does anyone know if there is an email address for customer services for broadband please? My work and current shifts doesn't make it easy to call (hence trying to sign up online at this hour!) and it seems bonkers than an internet provider wouldn't have an email contact. 

I have tried to sign up for broadband but on the completion page my DKI number and correspondence address are both blank, and I haven't had an email, so I'm unable to log in to track my order and the online form won't submit because I don't have a valid DKI number. 

Thanks in advance

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Email address for broadband customer services?

Hello @drjamin here is the link for the EE BB email form:

 

https://explore.ee.co.uk/broadband/email-us

 

🙂

5 REPLIES 5
by Profile closed
Not applicable
Solution

Re: Email address for broadband customer services?

Hello @drjamin here is the link for the EE BB email form:

 

https://explore.ee.co.uk/broadband/email-us

 

🙂

by
EE Community Support Team

Re: Email address for broadband customer services?

Hi @drjamin

 

Welcome to the community, thanks for posting. 🙂

 

Did you manage to send off the online form that @Profile closed referred to?

 

You can find our other contact details on our get in touch page.

 

Chris 🙂

 

by drjamin
Explorer

Re: Email address for broadband customer services?

Hi. Thanks @Profile closed and @Christopher_G

unfortunately not - as per my OP, the DKI number was blank and the form won't let you submit without it. I'll have to give them a ring at the weekend. Frustrating. 

Thanks anyway. 

by Profile closed
Not applicable

Re: Email address for broadband customer services?

Hello @drjamin if you do not have an account number yet enter a generic one like 00000000. 🙂

by Grand Master
Grand Master

Re: Email address for broadband customer services?

The a/c no. field is optional anyway. You can't use that form until your a/c has been completely set up.

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