08-01-2018 07:46 AM
Last month I was using my 'EE TV' app normally when suddenly I realised it kept freezing and not responding on my galaxy s6 smartphone. It has continued all the way through December and now into January. The app seemed a good way to use our remote (mine started rattling then it wouldn't work) My app was just starting up then coming up with a pop-up saying "EE TV has stopped" we know that it was down last week and we clearly need a new remote and we are getting one next week. This isn't much of an issue I just wanted to see if anyone else had the same issue so that I could help my mum about it.
Any response would be highly appreciated.
08-01-2018 11:10 AM
Welcome to the community.
When faced with errors like these, we recommend rebooting the EE TV box and closing and re-loading the app on your phone.
I'm happy to see that your replacement remote is on the way and hopefully everything is working going forward. 🙂
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