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Explorer

EE not recognising the phone number

I've just signed up to EE

 

Checking 150 for tarrif, it's replied to say I am on an EE 4G Max tarrif, the data allowance looks fine.  The phone works. All good so far.

 

BUT, I cannot register online.  It says the phone number is not recognised.

 

If I attempt to port my number from my previous provider, it thinks the phone number is not EE.

 

Is it because the number only went live today?  How long would I be expected to wait until I can register the number?

 

thank you.

 

Steve

1 SOLUTION

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Solution

Re: EE not recognising the phone number

Seems all I had to do was wait a few hours after the phone went live.

Would be useful if that was posted in a FAQ on the registration page (just a though!).

 

thanks anyway.

 

View solution in original post

2 REPLIES 2
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Explorer
Solution

Re: EE not recognising the phone number

Seems all I had to do was wait a few hours after the phone went live.

Would be useful if that was posted in a FAQ on the registration page (just a though!).

 

thanks anyway.

 

View solution in original post

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EE Employee

Re: EE not recognising the phone number

Hi @sbhawkins

 

I'm glad you are now sorted 🙂

 

Many thanks,

 

Lee

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