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Investigator

EE mini wifi connected but no internet

Can anyone please help me?

 

I received my new yellow EE mini wifi box (having had a 4GEE osprey for 3 years but screen is now cracked) I set it up on friday afternoon and had 2 Ipads, 2 andriod phones, a laptop and the TV connected to it working happily from Friday afternoon to Sunday evening.  At that point the 2 andriod phones show connection to the wifi but with a ! saying no internet available? Ipads both still connected and surfing happily but now I cant connect with a Dell laptop, laptop can see device, connects ok and says wifi strength good but when you click in it says so internet?

 

Any ideas anyone? Thanks

8 REPLIES 8
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Investigator

Re: Wi-Fi but No internet

I have what I think is the same problem, yellow mini ee box says 4G on the display, I have 3 out of 4 bar signal, 2 ipads connected and happily surfing, yet andriod phone and dell laptop wont connect, they can see the wifi and connection strength is good but it says problems with internet?  Just wondering if we somehow have a maxium number of users set which we dont know about? Or why on earth does it work for some and not others.  Android phone was connected yesterday until my sister connected her phone and mine wont now work?

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EE Community Support Team

Re: EE mini wifi connected but no internet

Hi @Tracy32,

 

Welcome to the EE Community.

 

Do you have the same issue when the iPad's aren't connected?

 

Thanks

 

James

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Investigator

Re: EE mini wifi connected but no internet

That didn't help - I disconnected both ipads and still can't get connected - see screenshot attached

Tracy Scott
 

[MOD EDIT: PLease do not post personal details onto a public forum]

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EE Employee

Re: EE mini wifi connected but no internet

Hi @Tracy32 

 

Have you tried a factory reset on your EE mini, just to rule out any issues?

 

Many thanks,

 

Lee

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Investigator

Re: EE mini wifi connected but no internet

Thanks

If you mean pushing a paper clip in the little hole and waiting for it to reboot then yes I've done that.

Also I have shut down and restarted all affected devices

Any other ideas?


Tracy Scott
 

[MOD EDIT: Please do not post personal details onto a public forum]

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by
EE Employee

Re: EE mini wifi connected but no internet

Hi @Tracy32

 

Have you spoken to our technical support team in regards to this one?

 

Many thanks,

 

Lee

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by Investigator
Investigator

Re: EE mini wifi connected but no internet

Not yet. Think I need to try that tomorrow

Thanks for your help anyway.



Tracy

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[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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by
EE Community Support Team

Re: EE mini wifi connected but no internet

They'll be happy to help @Tracy32

 

Please get in touch when you have the time.

 

James

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