03-01-2018 02:25 PM
Been an Orange/EE PAYG customer for many years now - my husband purchased a new phone for me at Christmas with which he got a £10 topup voucher. This £10 topup obviously applies to the new phone number which came with the phone but as I have transferred my old number to the new phone (with my existing credit) I am wondering what I can do about the £10. My daughter too has had a new phone and when she transferred the £10 to her new phone, as I want to do, the small credit balance she already had on her account was removed! As my credit balance is quite large, I obviously don't want to lose it!!! Would be grateful for any advice.
03-01-2018 02:34 PM
Spend the £10 on the new SIM card then throw it away.
You can buy an EE PAYG pack to use for a specific time or pay standard rates at 30p/min and 12p/text. Data add ons start from £1.
03-01-2018 03:17 PM
03-01-2018 03:19 PM
If you mean a top-up voucher having a 16-digit number, then it can be applied to any EE phone, any no. It will just add to any existing credit.
Just text VO space 16-digit voucher number to 150.
03-01-2018 04:48 PM
Thank you for your response. It's not actually a top-up voucher - it is £10 that is attached to the new SIM that came with the phone. I think maybe the best thing is to use it up and throw it away!!
03-01-2018 04:51 PM
Here are the packs and add ons you can purchase:
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