by hamid336 Investigator
Investigator

EE Auto-Wifi will not connect new iphone 6

auto wifi worked perfectly well on my old iphone, i have since had my iphone replaced by insurance and no matter how many times ive called and got a new password it will not auto connect.

 

i have to go through the virgin media connect tab everytime which is cumbersome?

is there anything else i can do to fix this.

I am on a personal EE contract 24 months. all the latest software installed.

 

thanks

5 REPLIES 5
by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

Hello there @hamid336

 

Thanks for coming to the community great to have you here.

 

Can you connect to other WiFi networks ok?

 

Is your software all up to date on your iPhone?

 

Hope to hear back from you soon 🙂

by hamid336 Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

yes i have no problem auto connecting to work, home wifi networks and even the virgin media network at underground stations, just not ee auto wifi.

 

and yes ios 10.2, last firmwares.

 

thanks @Leanne_T

by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

Thanks for coming back to me @hamid336.

 

Is your account with us on pay as you go or contract?

 

I will see if our chat team can get this looked into 🙂

by hamid336 Investigator
Investigator

Re: EE Auto-Wifi will not connect new iphone 6

24 month contract

Highlighted
by
EE Community Support Team

Re: EE Auto-Wifi will not connect new iphone 6

Thanks @hamid336,

 

I have sent you a private message on here with a link to the chat team.

 

They can help get this looked into.

 

Thanks 🙂

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