by Saskia Investigator
Investigator

Direct Debit

I recently took out a phone contract, and the first payment from my contract was taken out today, well so my Ee app says so, but when i checked my bank it still says i have x amount of money, it’s not even in my pending money to go out, i’m very confused, could someone help? 

2 REPLIES 2
by Grand Master
Grand Master

Re: Direct Debit

Hi, 

 

It's Saturday,  so nothing will show on your bank until Monday, but the money will be debited. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by
EE Community Support Team

Re: Direct Debit

Hi @Saskia,

 

Welcome back to the EE Community. Smiley Happy

 

That's a great answer from @Northerner.

 

If your direct debit date falls on a weekend, your account will be debited on the following working day.

 

Thanks

 

James

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