This page is no longer active

For up-to-date information and comments, search the EE Community or start a new topic.

by omgleesocool
New Member

Device delivery re-scheduling

I had a delivery today but I wasn't available to prodvide the photo ID necessary to claim the package so I called DPD and scheduled the delivery for another day this week, no issues there. However the operator suggested I would have to contact EE as they told me if a device isn't delivered after 48 hours of the intended delivery date then EE would recall the device back to their warehouse.


Just curious if this is actually the case? If so what number can I contact about this? I tried the '150' but none of the options on the menu directed me to where I needed to go.

by Grand Master
Grand Master

Re: Device delivery re-scheduling

Yes this is the case. EE has to make sure you get it and give DPD a timeframe.

You will need to contact the sales number.

Or if this was a upgrade then dial 150 and go through to the upgrade option

If you think I helped please take time to press the button below
Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

Let's get started

Join the EE Community to ask, answer, learn and share.