13-06-2017 04:58 PM
I have gotten this msg within the past few hours. Up till now my pay as you go was working fine. From what I can see in previous threads, this can be rectified by EE support quite easily?
13-06-2017 06:35 PM
Assume you have transferred your number over?
You will need to call EE on 150 to speak to CS as there is no account access on these forums.
13-06-2017 10:46 PM
Thanks for responding. Yes, the message appears when I open safari on my iPhone 6. However I can text and call people.
When I open an app that requires data, it simply says I'm not online.
I have switched my phone off and on, reset my iphone, switched my mobile data off and on, and reset my network settings.
14-06-2017 08:24 AM
Have you checked your remaining data allowance?
Can you still access the internet over WiFi?
14-06-2017 09:37 AM
Yes I still have data left on my monthly pack, and could access the Internet using home wifi on my phone.
Interestingly the issue has rectified itself overnight (sometime between 2am and 9:30). It may be worthwhile for EE to investigate the root cause of the issue since it's clearly technical and seems to restore itself each morning? Of course my opinion is purely based upon my own experience and the other community posts though..
Thanks for taking the time to reply!
14-06-2017 09:40 AM
Thanks for the update, I'm happy to hear it's working again.
Please let us know if it happens again.
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