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Why's my credit not showing when it's pending on my bank
Thanks for coming to community 🙂
We always send you a text to confirm when a top-up is successfully added to your phone.
If your credit hasn't updated within 24 hours, please call customer services on:
Tip: you can check your pay as you go credit any time.
Just text AL to 150.
Last but not least, have you tried turning the phone off and then on again?
One of these options may help you find the answers you need.
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