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I have had no internet access on my mobile for a few hours now. Currently on Costa del Sol.
Thank you for coming to see us in the EE community 🙂
Apart from the phone problem you are having, I hope you are having a nice vacation in the Costa del sol and the patatas bravas is going down a treat.
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you may not have been aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.
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