Buy the new Google Pixel 2 and get a free Google Home Mini
This page is no longer active

For up-to-date information and comments, search the EE Community or start a new topic.


Charges outside plan

I have a 4GEE plan with unlimited texts and calls to UK numbers (with obvious exceptions - 08 numbers etc). I am being charged outside of plan for texts to a UK mobile number (which are not excluded from the plan). Why is this?

Grand Master

Re: Charges outside plan

What network is this person on?

If you think I helped please take time to press the button below
Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV


Re: Charges outside plan

I have been charged as well i am on unlimited calls and going to be charged 33p for a uk mobile number not good!
EE Employee

Re: Charges outside plan

Hi all,


If you've noticed some charges outside of your allowances, and the mobile number in question appears to be a UK number, it's possible the number belongs to a MVNO (Mobile Virtual Network Operators). MVNOs are mobile operators that do not have their own network infrastructure and use a mobile network operator (MNO) like EE or O2 to provide a network for their customers.


4GEE price plans include most MVNOs, including the most popular (Lyca & Lebara Mobile for example). There are a small number of MVNO services that are not included in the allowances of any price plans and will be charged at the standard UK mobile rate for your price plan.


Best regards,



Community guidelines Community stars programmeMeet the EE Community teamHow to use the community
Let's get started

Join the EE Community to ask, answer, learn and share.