07-12-2017 01:37 AM
I’ve sent two text messages today from Canada to England and I’ve been charged four times at 48p each. So nearly £2 a text.
I can’t call Ee from here as it will cost way too much 🙄
07-12-2017 04:07 AM
I think you'll find it's 48p + VAT = 60p per text. That's the standard price from Canada.
Were your texts > 160 chars? Then they get split.
07-12-2017 04:46 AM
It was technically 2 text per text, 240 characters just under.
but still feel like I’m being double charged. One got an extra 48p couple minutes later too.
even with tax on top doesn’t make sense to me.
07-12-2017 11:12 AM - edited 07-12-2017 11:12 AM
Welcome to the community.
If you would like to discuss this with customer services, and you're a pay monthly customer, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Enjoy the rest of your trip 🙂
by Jneux 30-12-2017
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