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Visitor

Changing from pay monthly to Pay as you go

I just got my account transferred from a pay monthly to a pay as you go. How ever I’ve tried buying a data pack after I’ve topped up and it won’t let me buy it. It just says “Sorry, this pack is not available on your current price plan” every time I text the pack code to 150. My ee app won’t let me pick a pack either it just says “your account has been closed”. So I was wondering what I’d have to do, to be able to buy a pack?

1 REPLY 1
by
EE Community Support Team

Re: Changing from pay monthly to Pay as you go

Hi @Has25

 

Thank you for posting in community 🙂

 

It could be that a network refresh may need done.

 

The pay as you go team can action this.

 

You would need to give them a quick call and they will help you.

 

Let us know what happens.

 

Richard

 

🙂 

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