Changing from pay monthly to Pay as you go

I just got my account transferred from a pay monthly to a pay as you go. How ever I’ve tried buying a data pack after I’ve topped up and it won’t let me buy it. It just says “Sorry, this pack is not available on your current price plan” every time I text the pack code to 150. My ee app won’t let me pick a pack either it just says “your account has been closed”. So I was wondering what I’d have to do, to be able to buy a pack?

EE Community Support Team

Re: Changing from pay monthly to Pay as you go

Hi @Has25


Thank you for posting in community 🙂


It could be that a network refresh may need done.


The pay as you go team can action this.


You would need to give them a quick call and they will help you.


Let us know what happens.





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