Highlighted
by Investigator
Investigator

Changed to PAYG from Contract now App doesn't work

Changed from Contract to PAYG Sim only, now when I load App it says account has closed. I can't top up via the app.

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: Changed to PAYG from Contract now App doesn't work

Call CS to delete old a/c. Then create new 1 afresh.

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Highlighted
by
EE Community Support Team

Re: Changed to PAYG from Contract now App doesn't work

Hi @matthewhearne

 

I know I recommended you calling customer services for setting up your pack.

 

They will be able to do as @XRaySpeX said and make sure you're able to re-register as pay as you go.

 

Let us know how you get on.

 

Chris

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