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I have changed ownership into my details from my step-dad's this week, tried to log on to my account online but it says this account has been cancelled, when trying to make a new account it says that my email address already exists?
@katetully90 You’ll need to call customer services to get the account reset.
Welcome to the community. 🙂
When you changed the ownership, you would have got a new account number.
As @Chris_B mentioned, the customer service team will be able to sort this out for you.
Please let us know how you got on, once you've spoken to them.
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