by katetully90
New Member

Change of Ownsership

I have changed ownership into my details from my step-dad's this week, tried to log on to my account online but it says this account has been cancelled, when trying to make a new account it says that my email address already exists?

2 REPLIES 2
by Grand Master
Grand Master

Re: Change of Ownsership

@katetully90   You’ll need to call customer services to get the account reset.  

by
EE Community Support Team

Re: Change of Ownsership

Hi @katetully90

 

Welcome to the community. 🙂

 

When you changed the ownership, you would have got a new account number.

 

As @Chris_B mentioned, the customer service team will be able to sort this out for you.

 

Please let us know how you got on, once you've spoken to them.

 

Chris

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