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Investigator

Cant download Apple music app as it says my device isnt compatible. I have an S7

Im wanting to download the Apple music app for the 6 months offer. But when trying to diwnload the app it says my device is nit compatible. I have a S7. Any ideas?

5 REPLIES 5
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EE Community Support Team

Re: Cant download Apple music app as it says my device isnt compatible. I have a

Hi @ColinC1878

 

Thanks for coming to community 🙂

 

Have you had an EE Apple Music subscription before?

 

Have you text MUSIC to 150?

 

Does your correct phone number display in your phone's settings?

 

Check that the correct mobile number is showing on your phone: 

 

  • iPhone – Tap Settings>>> Phone>>>My Number
  • Android – Tap Settings>>> About Phone>>>My Phone Number

 

  • If you cannot change the number manually, try turning your phone off and on, then check the number again.
  • If the correct mobile number is showing, you may need to remove the Apple Music app and re-install.
  • Once done, Tap on the link in the text message to activate correctly with EE. 

 

If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.

 

Thanks 

 

Richard

 

🙂

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Investigator

Re: Cant download Apple music app as it says my device isnt compatible. I have a

My phone number showing isnt.what I use. This was an upgraded phone and ive continued to use an older sim/phone number. 

I have a link from EE which takes me to the app. 

Ive tried changing the number but not able to. 

Time to call customer services?

Highlighted
by
EE Community Support Team

Re: Cant download Apple music app as it says my device isnt compatible. I have a

Hi @ColinC1878

 

Please follow the below troubleshooting, if you have not already.

  • If you cannot change the number manually, try turning your phone off and on, then check the number again.
  • If the correct mobile number is showing, you may need to remove the Apple Music app and re-install.
  • Once done, Tap on the link in the text message to activate correctly with EE. 

 

If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.

 

Thanks 

 

Richard

 

:)​​​​​​​

Highlighted
by Investigator
Investigator

Re: Cant download Apple music app as it says my device isnt compatible. I have a

Thanks for all your help. Customer services helped me out and all is sorted now. Somehow the app downloaded itself overnight and customer services made sure it was all good to go. 

Highlighted
by
EE Community Support Team

Re: Cant download Apple music app as it says my device isnt compatible. I have a

Great news @ColinC1878

 

Thanks for coming back and letting us know 🙂

 

Enjoy the music!

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