Highlighted
by steve870904
Explorer

Cannot send text messages

I'm in Germany and cannot make phonecalls or text. 

1 SOLUTION

Accepted Solutions
by steve870904
Explorer
Solution

Re: Cannot send text messages

None of the suggestions worked. I have a personal account. 

View solution in original post

3 REPLIES 3
by
EE Employee

Re: Cannot send text messages

Hi @steve870904 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by steve870904
Explorer
Solution

Re: Cannot send text messages

None of the suggestions worked. I have a personal account. 

View solution in original post

by
EE Employee

Re: Cannot send text messages

Hi @steve870904

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.