13-03-2017 05:14 PM
Does anyone know the correct pop settings / username settings to put in the Gmail Import settings box. From an orange.net email address. I have tried
All I seem to get is this warning -
Could not validate this combination of email address and password.
Gmail couldn't identify your POP server.
Any help would be appreciated.
13-03-2017 05:22 PM
What password are you using? Your Webmail pwd or your POP3 pwd. They may not be the same if you've ever changed either. It wants your POP3 pwd. They did start the same, so if you've never changed your POP3 pwd, you need your original pwd.
13-03-2017 05:41 PM
I'm using my webmail password. I don't know my pop3 password if it is different.
I havent changed my password. When I try and 'recieve my password via SMS' online in the webmail settings. It gives me an error message.
13-03-2017 07:34 PM
The SMS Request hasn't worked for years.
14-03-2017 10:41 AM
How should I go about finding out my Pop3 password - as it appears not to be the same as my webmail password?
14-03-2017 10:47 AM
Hello @richyrichy try the very first password you used when you registered for the online account. Unless you have changed your POP password it should be your original one.
orange.net accounts also support IMAP access. If you prefer that change the incoming server to imap.orange.net and the incoming server port to 143 instead and keep all other details you are using the same. 🙂
14-03-2017 11:25 AM
I dont remember changing it, but it doesnt let me in. I have tried using imap.orange.net - but that isn't working either. Is this because gmail is asking for the pop server?
14-03-2017 11:40 AM
14-03-2017 12:40 PM
Hello @richyrichy did you get my private message?
Let us know how you get on if you have the time hopefully they can check/reset it for you. 🙂
14-03-2017 03:35 PM
After speaking to customer services, and explaining it is the pop password that needs resetting. I was told to use
password as my webmail password
pop username: Orange.net
I told him I have never had used had anything on orangehome.co.uk. So was dubious.
Gave it a go and - yep - didn't work. Will have to phone up again a go though it all again.
Very frustrating! Is there a number to get through directly with the people who deal with the email accounts? Instead of going round in circles?
14-03-2017 04:02 PM
pop username: Orange.net
Is wrong! It's gotta be your full Orange.net email addy, as you've been told in this thread & on the EE Help page re: Importing into GMail. Obviously the CS you spoke to is ignorant of all this.
Is not dubious as all EE POP3/SMTP servers are aliases for each other but if you're happier you can use pop.orange.net equally.
Waste of time calling CS for anything other than your POP3 pwd & if they can't get the general settings, like those above, right, it's unlikely they'll know anything about POP3 pwds.
14-03-2017 04:11 PM
Thats fine. I thought as much.
Even if I use the resolved settings above, it still leaves me without my pop3 password. Which only CS can reset / tell me? So if they cant help me with that. I'm stuck?
14-03-2017 04:24 PM
Yes indeed, w/out your POP3 pwd, you cannot use another email system to pull your Orange.net emails into itself nor any POP3 mail client on your PC. You cannot get any further. Your POP3 pwd is the stopper :(.
19-03-2017 03:10 AM
Hi Karen - did you find out any more about the pop3 password? Like how to either reset it / or find out what it is?
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