by richooray Investigator
Investigator

Cannot check my balance and top up once I moved to PAYG

Hello everyone! I moved to PAYG from SIM only plan days ago. I could not check my account balance and top up my account at this moment online or on My EE app. I could see my last bill and there is a warming said 'Your account had been closed'.

 

I'm wondering if I need to register a new My EE account or do something else to check my balance or top up my account. Could you please help me to figure this out? Thank you so much! Hope you have a nice day!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Cannot check my balance and top up once I moved to PAYG

Hi @richooray,

 

Welcome to the EE Community.

 

You'll need to re-register for My EE with your new pay as you go account.

 

Thanks

 

James

View solution in original post

5 REPLIES 5
by Grand Master
Grand Master

Re: Cannot check my balance and top up once I moved to PAYG

Text BA to 150 to see your balance on PAYG.

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by
EE Community Support Team
Solution

Re: Cannot check my balance and top up once I moved to PAYG

Hi @richooray,

 

Welcome to the EE Community.

 

You'll need to re-register for My EE with your new pay as you go account.

 

Thanks

 

James

View solution in original post

by richooray Investigator
Investigator

Re: Cannot check my balance and top up once I moved to PAYG

Thank you @XRaySpeX !

by richooray Investigator
Investigator

Re: Cannot check my balance and top up once I moved to PAYG

Thanks @James_B ! Problem solved! Have a nice day!

Highlighted
by
EE Community Support Team

Re: Cannot check my balance and top up once I moved to PAYG

Great news @richooray

 

Thanks for letting us know.

 

Have a great weekend 🙂

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