Solved: Re: Cannot check my balance and top up once I moved to PAYG

richooray · ‎05-10-2017

Hello everyone! I moved to PAYG from SIM only plan days ago. I could not check my account balance and top up my account at this moment online or on My EE app. I could see my last bill and there is a warming said 'Your account had been closed'.

I'm wondering if I need to register a new My EE account or do something else to check my balance or top up my account. Could you please help me to figure this out? Thank you so much! Hope you have a nice day!

James_B · ‎05-10-2017

Hi @richooray,

Welcome to the EE Community.

You'll need to re-register for My EE with your new pay as you go account.

Thanks

James

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XRaySpeX · ‎05-10-2017

Text BA to 150 to see your balance on PAYG.

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James_B · ‎05-10-2017

Hi @richooray,

Welcome to the EE Community.

You'll need to re-register for My EE with your new pay as you go account.

Thanks

James

Log into My EE

EE Help

View solution in original post

richooray · ‎06-10-2017

Thank you @XRaySpeX !

richooray · ‎06-10-2017

Thanks @James_B ! Problem solved! Have a nice day!

Leanne_T · ‎06-10-2017

Great news @richooray

Thanks for letting us know.

Have a great weekend 🙂

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Cannot check my balance and top up once I moved to PAYG

Re: Cannot check my balance and top up once I moved to PAYG

Re: Cannot check my balance and top up once I moved to PAYG

Re: Cannot check my balance and top up once I moved to PAYG

Re: Cannot check my balance and top up once I moved to PAYG

Re: Cannot check my balance and top up once I moved to PAYG

Re: Cannot check my balance and top up once I moved to PAYG

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