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by
Explorer

Cannot call from abroad (China), but can surf internet, text

Hi I'm currently in China and has a small business plan, the company has just added many minutes to my phone so this shouldn't be an add on problem - I've checked my balance and there's sufficient minutest / texts / data.

 

I have perfect connection to 4G by China Unicom and can receive emails browse internet etc. I can also text UK numbers.

 

UK numbers can also call me, however whenever I try to call a UK or foreign number it directly beeps to disconnect??!! It seems I'm only able to call local Chinese numbers.

 

This is rather urgent and causing significant inconvenience, is there a way to solve this problem?

 

thanks 

3 REPLIES 3
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by
EE Employee

Re: Cannot call from abroad (China), but can surf internet, text

Good Morning @Lun

 

Thanks for coming to the Community! Smiley Happy

 

It sounds like it could be an issue with the network you're connected to or a problem with dial assist.

 

Have you tried doing a manual network selection and connecting to a different network?

 

Also what device are you using?

 

Thanks - Karen. Smiley Happy

 

 

Highlighted
by
Explorer

Re: Cannot call from abroad (China), but can surf internet, text

Device is an iPhone 5s.

Connected to China Unicom. Have not tried manually select carrier.


Thanks

Lun Nie
lnie@bwenergy.com

Blue Water Energy is authorised and regulated by the Financial Conduct Authority under reference number 565160


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Highlighted
by
EE Employee

Re: Cannot call from abroad (China), but can surf internet, text

Thanks for getting back to me @Lun

 

If you go to Settings > Phone > Scroll down to Dial Assist > Make sure this is Toggled On.

 

Then try making a call to a UK number.

 

If this still doesn't work go to Settings > Carrier > Do a manual search.

 

Let me know how it goes!

 

Thanks - Karen. Smiley Happy

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