by Cbrowne24
Explorer

Cancellation of contract

My pay monthly contract EE is ready for an upgrade, however I have seen a better deal with EE that is not available through upgrade. Am I able to cancel my existing contact and sign up for a new one via a different website?

3 REPLIES 3
by Grand Master
Grand Master

Re: Cancellation of contract

@Cbrowne24  Yes you can and you will have to pay off the remaining term of your contract.  You’ll also not be able to keep your number unless you move it to another network on payg and then move is back to your new account. 

by Cbrowne24
Explorer

Re: Cancellation of contract

My contract ended on the 16th of December and I've just recently payed my bill for this month.. what do you mean by paying off the remaining term of my contract?

by Brilliant Contributor
Brilliant Contributor

Re: Cancellation of contract

Hello @Cbrowne24

 

Thank you for taking the time to visit the Community today. Smiley Happy

 

As your contract expired on the 16th December 2017, you wont need to pay an early termination fee.

 

You will need to contact EE upgrades and retentions on 150 from your EE phone to cancel your account.

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