22-07-2017 02:14 PM
@petiq where did you get it from? What network is it locked to? Did you get it new or secondhand?
22-07-2017 02:17 PM
@petiq, Please take a look here, you should find all the answers you need:
22-07-2017 02:18 PM
Ok where did you get it from was it new to you from Ee or from somewhere else?
It it makes a difference
22-07-2017 02:27 PM
I have launched an online unlock request.
But after a few days they send me a message "Hi from EE.We are unable to complete your unlocking request as the IMEI number you provided is incorrect.Please check your handset`s IMEI number in the swttings menu of your phone and resubmit your request via https : //explore.ee.co.uk/unlock.Thank you EE. " What can I do?
22-07-2017 02:31 PM
22-07-2017 02:33 PM
Are you sure the phone is locked to EE? Did you enter the correct IMEI number?
If your iphone is second hand then please see the link provided by @Schockwave and choose the second hand option. If not then choose one of the other two options.
There is no way of unlocking your phone on these forums.
22-07-2017 02:50 PM - edited 22-07-2017 02:53 PM
@petiq, If it is second hand here is the link to what you need to do:
As you can see, you will need to speak to customer service and have a valid credit or debit card to pay the unlocking fee, you cannot unlock a second hand device online, sorry.
22-07-2017 05:32 PM
You cannot use the online form for unlocking 2nd-hand phones.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
23-07-2017 09:29 AM
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