New Member

Can't view video streams

Hi am so confused .


I had an s6 on pay monthly.  And the phone broke so I got another  s6 and I have the following problem.


This only refers to  when using 4g but When I go on certain sites not all only some and try and watch a video the play button is missing its mainly streaming sites.  Its so frustrating. So can't play the videos  


I have tried everything 


The videos work on Wi-Fi with the phone

The videos work with a Vodafone some card in the phone

The sim card works on another phone 


It's just the ee sim card on this phone 


Parental controls are not on 


I just don't get it 


Tried everything don't get how other sim cards can work on this phone and the we sim card works on other phones 





by Ace Contributor
Ace Contributor

Re: Can't view video streams

Hi @antononcity

You might need Internet settings on your mobile. 

Please click on this link 


Enter your mobile number follow instructions on that page to send settings on your phone save the settings and try hopefully it will work for you. 


EE Community Support Team

Re: Can't view video streams

Hi @antononcity,


Welcome to the EE Community.


Did @tahirmian's advice help?





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