01-12-2017 10:44 AM
I'm and Orange PAYG customer. When I log into Orange I get a warning saying that the Orange site will not be available after 29 Dec 2017. One of the options shown is to sign up for an EE account. This doesn't work as in trying to register the EE site does not recognise my phone number as a valid EE number!
Whilst the Orange site is available I have tried to top up there using debit/credit cards but that doesn't work. Each time it goes to authenticate with the card issuer, but all I get is a message saying that the transaction was not approved. Tried to top up two phones using two different cards - same each time.
Plenty of other bugs on the website - can't add my email address or manage saved cards. The main problem though is topping up. If I can't do that then I might as well move elsewhere.
01-12-2017 12:54 PM
Is this 1st time you have used this card to top-up this phone? Sometimes banks are suspicious of 1st time top-ups as this is a common fraud with stolen card details but they should get in touch with you to check it's kosher.
01-12-2017 01:29 PM
Both of these cards have been replaced by newer ones since the last top-up, but they have been used previously before they expired.
In any case I believe its the Orange/EE website that is failing as it goes to a page where the card issuer should be asked to authenticate but the information from the card issuer (two different card issuers tried) does not appear, just a message to say that the transaction has not been approved. The web page is not rendering properly and I have no opportunity to authenticate the transaction.
01-12-2017 02:29 PM
I've just used one of my cards to top up at a local cash machine and that worked fine. Once I got back home the same card does not work via the website. Seems like a website issue to me.
by Zatchlas 09-11-2017