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by AlexMassey
Visitor

Can't text or call abroad

Hi,

I've recently joined EE with a Samsung galaxy s8. I'm not in Germany and aware that I can use my allowance at no extra cost Whilst I'm here.

Unfortunately, I can't send texts and make calls. I can receive texts, but haven't tried receiving a call yet. 

 

I've already tried doing a manual network search and switched from telekom.de to E-plus. This doesn't seem to have changed anything.

1 REPLY 1
by
EE Community Support Team

Re: Can't text or call abroad

Hi @AlexMassey.

 

Welcome to the community.

 

I hope you're having a great time in Germany. I had a weekend in Dusseldorf a couple of weeks ago and absolutely loved it.

 

Could you try doing a test call to a UK number adding +44 or 0044 replacing the 0 at the beginning?

 

Let me know how you get on.

 

Chris 🙂

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